Award Winning IT Consultants

We Don't Support Technology, We Support People

The goal of every one of our team members is to improve your digital life, making sure you have the confidence to feel comfortable in the ever-growing world of technology. When you have a problem, our local IT consultants will get it fixed. Our dedication to friendly neighborhood service and expert computer repair means you get the best PC solutions, guaranteed.

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How We Became The Doctors of Tech

Our founder, Matt has always had a passion for tech. Commonly called upon his family for “tech help” Matt soon realized he wanted to help his community, the same way he had helped his family.

After studying and accumulating multiple certifications for different levels in I.T. Matt worked up years of real world on-the-job training. 

In 2012, Matt began The Tech Doctor, and the company has been growing and expanding ever since. We started as a break/fix company and have added being a Managed Service Provider for small and medium businesses in the Central Texas corridor.  Our customers indeed are our focus. We know that they are what keep our doors open and our business alive.

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Frequently Asked Questions

What kind of services do you provide?

The Tech Doctor is a managed service provider for service based industries; an industry or business that creates and provides customers or clients with services rather than tangible products. We provide the core services you need to operate your business successfully. These include Encrypted Onsite & Cloud Data Backup, Remote Support, Computer Health Monitoring, Managed IT Support, network setup and optimization and much more. Additionally, we thrive on working with your proprietary software in your specific industry.

What is your background and experience?

With over 10 years of being in business, and a lifetime of interest in tech, Matt has created a team at The Tech Doctor that provides a wide variety of skills and expertise to support your companies tech needs.

Are you certified or licensed in any way?

microsoft-licensed
ubiquiti-licensed
cisco-licensed
3cx-licensed
linux-licensed
microsoft-azure-licensed

Is your company insured against data theft, loss, and other risks?

Yes, we are insured. We also have tools and processes in place to help protect against viruses and ransomware, as well as any internal or external threats, and many options for data and server backup solutions.

How much do managed services cost?

We provide fully customizable IT plans to work with any budget for your IT expenses. We are fully transparent with pricing and plans, and should you or The Tech Doctor need to adjust your invoice, we will set up a time to meet so there are no surprises on your next bill.

Why do I need professional IT services? What is an MSP?

Professional, managed IT services are a smart, cost-effective alternative to traditional break/fix support. Our approach reduces the cost of IT expenses and allows for budgetable IT services. Unlike the break/fix model, we prevent issues before they become problems, find long-term solutions, and protect your network and devices.

What is outside of your scope?

Not much is off limits! We handle everything your business needs to thrive, including proprietary software specific to your field.

  • CT and MRI imaging software
  • Scheduling software
  • Network setup, optimization, & firewall protection
  • Monitoring

    • Networks
    • Alerts
    • Hardware
  • Device management
  • Patch management
  • Antivirus for all devices
  • Email management and security
  • Password management
  • Backups

    • Onsite
    • Offsite
  • Cloud virtualization
  • VoIP phone services
  • Onsite service calls
  • Help ticketing
  • Detailed monthly IT reports

We manage your entire network so you can focus on running your business!

What’s the difference between outsourcing and managed services?

With outsourcing, you pick certain services and ask an external company to help address those specific business needs. Managed service providers like The Tech Doctor, on the other hand, work alongside you to improve operations and reduce budgetary expenditures by covering all of your business’ IT functions and decisions, however, these decisions are always within the parameters that your business has set.

Why does my network need regular maintenance?

There are a lot of pieces to a well-designed business network. In this fast-paced world, we stay as ahead of new threats as possible to keep your devices and networks protected. To maintain a secure environment, someone must monitor and manage the updates, security, and licensing on your equipment.

What is The Tech Doctors response time?

We will always answer your call within the first ring or two. And when putting in a ticket, you can expect a response within an average of 10-15 minutes.

The Hill Country’s Most Trusted IT Team

Read our reviews, and you’ll see that we stand by our work and do right by our customers every time.

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